Q&A

LAUNDRY TYPE AND MACHINE SIZE 

At first, choose a laundromat that fits your needs:

  • If you want to wash casual laundry (clothes, bedsheets, towels, etc.), the XL machines available at any our laundromat will suit you;

  • If you have larger laundry (mattress covers, curtains, wool blankets, etc.), choose a laundromat with XXL washers. Their list is HERE;

  • For some laundry items we say a strict NO: fabrics covered with animal fur, grease, soil, etc. cannot be washed in Londris laundromats.  

OPENING HOURS

  • Please check the section WHERE for a particular laundromat.

  • Last orders are only available with enough time before closing - i.e. cycle time + 20 min. (they are intended for tidying up, packing laundry, etc.). So if you plan to do both washing and drying, you should leave a few hours before the end of working hours for the visit.

CUSTOMER SUPPORT

If this is your first visit, we recommend coming on a weekday between 8 am and 6 pm. During these hours, we're available by phone at +37063853218 to assist you with any questions or concerns.


DO I NEED DO HAVE MY OWN DETERGENT?

No, it's not necessary - you can buy it at the laundromat. More info HERE.


HOW TO PAY? 

No cash - card only. More info HERE.


DO I NEED TO BOOK A TIME SLOT IN ADVANCE?

No need – you can go straight to the place and choose available machines.
Although our app allows to reserve the washer for 10 min in advance, we do not recommend this for new clients. It’s better to come in person, read the instructions carefully and inspect the equipment.


ANY MORE IMPORTANT THINGS TO KNOW?

  • Successful use of the self-service laundry depends largely on the client, as washing and drying are done independently. Check the labels on your laundry, sort items by fabric and color, choose the appropriate programs, and avoid overloading the machines.

  • There is plenty of informational material on-site—take the time to read it and follow the instructions. Every word is there for a reason; everything is written to ensure a smooth experience :)

  • Please remember that other clients will come after you, so be sure to leave the equipment clean and the space tidy—feel free to use the broom and paper towels. 

VIRTUAL TOUR

While you’re preparing for your visit, we invite you to take a look around one of our laundromats.


Most of our laundromats are open daily, from 5 am to 12 am (midnight). There are few exceptions.

Please check section WHERE for a particular laundromat.

 ATTENTION! The last order can only be placed if there is enough time left until the end of working hours, ie: cycle duration + 20 min for folding, packing, tidying up and leaving the room.

You can pay by bank card:

  • at the self-service kiosk (if there is one at your chosen laundromat)
  • or via app LONDRIS.  

Attention: you can use the app only for self-service washing and drying.
No, there is no employee inside.

There are lots of information, posters and stickers in the premises, so please take your time and read it carefully.

However, if it's your first visit then we advise you to plan it on a weekday from 8 a.m. to 6 p.m. - it's the working time of our helpdesk +370 638 53218. If the helpdesk does not work then write us info@londris.lt.

No, no need - orders are placed on a live order basis.

If desired, you can make a reservation in LONDRIS app - it will keep the machine for you 10 min.
This is useful if you are walking through the door of the house with the laundry and you want to be sure that the selected device is waiting for your payment upon arrival.

To make a reservation, choose RESERVE A WASHER button in the homepage of the app.


  • Invoices are issued only to registered customers. 
  • Registration feature is available both on the self service kiosk and on LONDRIS app.
  • Register and login before the payment and , check the box that you require a VAT invoice and enter the company details.
  • Then you will be able to download the invoice from your account on the Londris app (Orders --> Download invoice).

Self service kiosk:


Londris app: 




LONDRIS payment system is secure and certified. Payment solutions are provided by companies registered in the Republic of Lithuania, whose activities are supervised by the Bank of Lithuania and the State Data Protection Inspectorate. Your data is stored and processed according to procedures established by the legislation of the Republic of Lithuania, which are also provided in LONDRIS Rules and Privacy Policy documents.
  • If "E_dLI " is flashing on the machine display, press the door firmly and hold for 10-15 sec.

  • If LABAS is on this display, repeat the payment - it might be that first payment was declined due to the connection issues.

  • If it's a stack (washer + dryer) make sure that you press the right START: washer button is in blue, dryer - in green.
• If "E_dLI" is flashing afer you pushed START, press the door firmly and hold for 10-15 sec. The machine will start working. • If you see horizontal lines flashing, all good - it's part of the cycle. • If you see '01', 'E dr' or 'E of' flashing more than 10 min. - we have a trouble: machine is clogged. Call +370 638 53218 (business days from 8 AM to 6 PM) or drop us a message info@londris.lt and we will help you ASAP.
Make sure that:
• a safe online payment option is enabled in your e-bank account;
• cardholder name is entered corretcly and without special characters;
• the expiry date of the card is entered as a two-digit number (e.g. August - 08);
• card is not expired;
• you pass additional authentication if it's required by your bank.

Also it could be a temporary bank connection issue, so try to repeat the payment in 5–10 min or use another bank card.
  • If the touchscreen is white or you see error ir fatal error written, it means that internet connection is temporarily lost. Wait 5-7 min and the screen will turn on again.
     
  • It the touchscreen is black or you can see PALIESK / TOUCH / WINDOWS written - it's sleeping with a screensaver and needs to be touched.

  • If you can't pay at the self-service kiosk, please use Londris app Londris.
There are no locks in the dryers - pull the door harder.
Please check if you have followed these recommendations: 
  • The laundry you placed in the dryer was not dripping wet (soaked laundry is not allowed in the dryer). 
  • You left AT LEAST 1/3 of the dryer drum free. 
  • You cleaned the lint filter before drying. 
  • You shook out your laundry, unrolled cuffs and sleeves, and separated the items before placing them in the dryer. It's not recommended to put everything in a pile at once. 
IT IS ALSO IMPORTANT TO KNOW THAT:  
  • Only the HOT full time program provides the maximum drying effect. 
  • Sometimes, one cycle is simply not enough, as some items need more time to dry. This is especially true for thicker materials (such as towels and jeans), items with feathers or down (like pillows and jackets), and multi-layered fabric areas (such as seams, pockets, and hoods).
Do not put soaked laundry to the dryer - order additional SPIN cycle at first.

Please call us +37063853218 (on business days from 8 AM to 6 PM) or write an email to info@londris.lt.
  • If the washing lasts up to ~ 1.5 hours: everything is fine . Longer duration is typical for high temp. programs - it can last about 1/3 longer due to water supply and heating features.
  • If the washing lasts significantly longer than 1.5 hours , the washing machine may not be pumping out water. The most common reason is when small items (clips, coins, paper clips, etc.) left in the laundry pockets block the water drain. The cycle can also be disrupted if the detergent has been multiplied.
    In this case, contact our helpline +370 638 53218 or info@londris.lt .
Our machines are bigger than the standard household washers - from XL (10 kilos) to XXL (18 kilos).

IMPORTANT: not all of our laundromats are equipped with the biggest ones - XXL washers/dryers which are designed for large laundry items (like mattress covers, curtains, big duvets, etc).

Please check menu section LOCATIONS for information about the equipment in particular laundromat that you are interested in.
We strongly recommend you to use only XXL or MEGA machines for large items. Please note that not all of our places are equiped with these machines. If you have something huge like a mattress cover, curtains, a big duvet, etc., check our website to find a location with large washers: LOCATIONS --> XXL Washers.
Laundry is washed and dried in separate machines. This means that you must be present at the end of the washing cycle in order to place your laundry into the dryer. Please keep in mind that the indicated washing and drying cycle times are approximate, therefore, if you decide to leave, make sure to return before the end of the cycle.
No, it's not necessary - you can buy a variety of detergents in Londris.

When ordering a washing machine, the system will ask you if you want to purchase add-ons. By pressing YES, you will be able to select the desired detergent that would be dispensed from the vending machine after payment:

  • if you select the liquid detergent in the bag , it must be torn open and the liquid poured directly into the drum (not on the laundry).
  • if you select the capsule (disc) , remove it from the package and place it at the bottom of the drum, at the back wall, and only then load the laundry.
If you only paid for the laundry and forgot to order the detergent, no problem: select the ADD-ONS button and you can buy them separately.
No, this is not necessary, you may leave the premises. The washer is locked during a washing cycle. However, for your safety, we advise you to return before the end of the cycle, so that you may collect your laundry when the machine unlocks. Please note, that the dryer can be opened any time.
  • Download LONDRIS app, create an account.
  • Select the required laundromat and choose button RESERVE A WASHER.
  • Reservation will be valid for 10 minutes. 
  • Once you are at the laundromat, open the app again and select the WASHER button - you will see the machine you have reserved. Select it.
  • Follow the further steps to complete your order and make a payment.
IMPORTANT! Do not make a payment if you are not at the laundromat - use only reservation feature remotely.

WASH AND FOLD
  • Clothes
  • Mattress covers
  • Bedsheets
  • Towels 
  • Washing of other items that are allowed to be washed and dried

DRY CLEANING
  • Jackets
  • Pants
  • Sweaters
  • Dresses
  • Vests
  • Shirts
  • Skirts
  • Coats
  • Home textile: sleeping bags, pillows, duvets
  • Wash and fold express - 2 business days.
  • Regular Wash and fold - 4 business days.
  • Dry cleaning for clothes - 4 business days.
  • Dry cleaning for home textile - up to 5 business days.
Important! Always check the exact deadline when ordering the service - the duration is indicated in the description of each service. 
When you place your laundry into the Londris PLUS lockers, make sure that your order meets these requirements:

• Use yellow Londris bag or any plastic supermarket bag.
• Do not overload the bag*: the laundry should be up to the bottom of the handles so that you can tie them freely and comfortably
• 1 bag = 1 locker = 1 order

* We consider a bag overfilled if it is not tied, if it is tied with auxiliary means (such as strings), if it tears due to the amount of laundry or if the laundry in the bag is compressed. One bag will be washed in one washing machine, so if the order is overfilled, the washing quality may suffer. Londris reserves the right not to process improperly packaged orders.

1 maišas = 1 spintelė = 1 užsakymas
Our laundry services are carried out according to the principle "1 order = 1 bag", so we do not weigh the laundry. Therefore, each order will weigh differently, depending on what you put in the bag. 

If fabrics are thick (such as terry towels), they take up more space, so they will fit less in the bag (~ 5 kg). Meanwhile, you can put more thin material products in the bag, and accordingly the order will be heavier (we have set a record - as much as 10.5 kg!). 

The yellow bag of Londris or a large supermarket bag corresponds to the volume of the washing machine drum. We recommend not to overfill the bag, as this will also overfill the washing machine, which will not allow you to achieve the highest washing quality.
DRY CLEANING: every single item is cleaned separately, so you don't have to worry about that.  

WASH and FOLD: one order is one load - all your laundry will be washed together in one machine. So we advise you to separate whites from colors and darks, and make separate order for each load. 


Unfortunately, we do not accept laundry that is covered with pet hair. We kindly ask you to remove pet hair before placing the order. Also for this kind of laundry you can use our self-service laundrette „Pet King“ – it's the first laundromat in Lithuania specially designed for pet owners! Address – Kauno g. 30, Vilnius.
More - PET KING. 
Of course! 

If you need an invoice, check the box that you are buying as a company before payment. Then you will be able to enter the company details. 

And if you would like to sign a laundry service contract, order services for larger quantities of laundry or agree on regular laundry collection in Vilnius, please contact at info@londris.lt.

Yes. In such case you should contact our dry clean provider directly ('Švaros pasaulis', located at Švitrigailos g. 31, Vilnius). They will gladly inform you about particular cleaning options.